Frequently Asked Questions

Everything you need to know about your Pick'em orders.

How do you ensure the freshness of my food order?

We use temperature-controlled packaging and specialized cold-chain logistics to ensure your items stay fresh from our kitchen to your doorstep.

What is the delivery timeframe for my area?

Most orders are delivered within 24 to 48 hours. You will receive a real-time tracking link via SMS once your Pick'em box has been dispatched.

Can I return food items if I change my mind?

Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged, please contact us within 24 hours for a full refund or replacement.

Do you offer options for specific dietary restrictions?

Yes, Pick'em offers a variety of filters on our shop page including Gluten-Free, Vegan, and Nut-Free options. Each product page contains a full list of ingredients and allergens.

How are shipping costs calculated?

Shipping is calculated based on your location and the weight of your order. We offer free standard shipping on all orders over $75.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.