Returns & Exchanges

At Pick'em, we prioritize the freshness of your food and offer a 100% satisfaction guarantee. Due to the perishable nature of our products, please contact us within 24 hours of delivery if your order does not meet our quality standards.

1

Report the Issue

Email our support team within 24 hours of receipt with your order number and clear photos of the items in question.

2

Review Process

Our quality assurance team will review your claim and the provided images to verify the condition of the perishable goods.

3

Resolution Selection

Once approved, you can choose between a full refund to your original payment method or an immediate replacement shipment at no extra cost.

4

Disposal or Return

For food safety reasons, most items do not need to be shipped back; we will provide specific instructions on whether to dispose of or return the product.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing